Resolved -
This incident has been resolved.
May 16, 17:34 UTC
Identified -
We're deploying anti-DDOS measures.
By the way, this is a great moment to remind everyone that AdGuard filters are among the most popular and actively maintained in the world. They’re developed with the help of a large and passionate community, and we welcome any and all contributions. You can suggest your own filtering rules or let us know where ads are still slipping through.
The real strength of ad blockers lies in the community — it’s the result of the work of thousands of people. Huge thanks to everyone who’s helping make the web cleaner.
May 16, 14:50 UTC
Investigating -
AdGuard website is currently under a DDoS attack and may be experiencing slow performance.
Naturally, we will continue blocking ads on such sites — and we’ll strive to do it even more quickly and effectively than before (if that’s even possible).
May 16, 14:33 UTC
Resolved -
Last night, the AdGuard website was subjected to a massive DDoS attack. Our team took all necessary actions to mitigate the situation.
As part of the mitigation process, we enabled a manual anti-DDoS mode based on a set of predefined rules.
Unfortunately, at this stage, a misconfiguration occurred: an overly broad rule was deployed, which disrupted connectivity to our payment gateway. As a result, for approximately 5.5 hours, information about completed purchases was not reaching AdGuard. This led to a failure to issue new licenses and activation keys.
At the time of writing, the issue has been fully resolved. All payments made during the affected time window should now be processed correctly. If you are still experiencing any issues, please contact us at support@adguard.com — we will do our best to help you as quickly as possible.
To prevent such incidents in the future, we will take the following steps:
* Decouple payment processing logic from other systems * Avoid using overly broad anti-DDoS rules * Apply new rules with greater scrutiny and caution
May 15, 23:00 UTC